Restaurant Manager - Mama Della's

Company: Disability Solutions
Location: Orlando
Posted on: November 10, 2024

Job Description:

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.About Loews Portofino Bay HotelJoin the team at this Italian-inspired hotel that is a re-creation of the seaside village of Portofino, Italy. This position is responsible for assisting the Director of Food and Beverage in the overall management of the respective outlets to include; planning, organizing, directing and coordinating all outlet activities to ensure efficient operation of department, staffing, training, scheduling of employees; that a quality product which exceeds the guests expectations and hotel standards is delivered in a friendly and professional manner.Essential Functions and Responsibilities
  • Maintains outlet staffing levels so as to provide for optimal performance
  • Represents the Director of Food and Beverage in his/her absence
  • Ensures adherence to departmental and Loews Hotels guidelines, policies and procedures
  • Responsible for smooth, efficient, cost effective operation of outlets to include labor management, supervision of all aspects of service, inventory control
  • Personally supervises outlet activities to ensure quality production/delivery of product/service
  • Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience
  • Prepares all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines
  • Reviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishes
  • Communicates daily with Executive Chef or Sous Chef in charge, providing current information on reservations, large parties or VIP's expected
  • Interviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standards
  • Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
  • Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
  • Coaches, counsels, retrains employees as needed to ensure superior levels of performance
  • Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events and maintain effective communications with other departments in the hotel
  • Attends departmental meetings as required to communicate effectively with all outlet personnel to ensure that they are kept current on pertinent hotel information and activities
  • Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
  • Visible and working the floor of the restaurant during peak food service times while maintaining constant communication with the bar and room service
  • Other duties as assignedSupportive Functions and Responsibilities
    • Promotes and applies teamwork skill at all times
    • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
    • Is polite, Friendly, and helpful to guests, management and fellow employees
    • Attends appropriate hotel meetings and training sessions
    • Maintains cleanliness and excellent condition of equipment and work area
    • Executes emergency procedures in accordance with hotel standards
    • Complies with required safety regulations and procedures
    • Complies with hotel standards, policies and rules
    • Recycles whenever possible
    • Remains current with hotel information and changes
    • Complies with hotel uniform and grooming standards
    • Addresses guests by their names at all times
    • Is friendly, sincere, and professional to make guest(s) feel importantQualifications
      • Associate of Science degree or higher in Hospitality or Food Service management
      • Thorough knowledge of all matters related to the proper administration of "up-scale" food service operations
      • Two years management experience in hotel or free standing "quality" food service operation
      • Certification as "Food Service Manager" or other as required by State County or Local regulations or ability to obtain such certification
      • Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
      • Effective management, leadership, organizational and communication skills
      • Ability to work flexible schedule to include weekends and holidays
      • Addresses guests by their names at all times
      • Is friendly, sincere, professional to make guest feel important

Keywords: Disability Solutions, Tampa , Restaurant Manager - Mama Della's, Executive , Orlando, Florida