RADIOLOGIST LIAISON

Company: RADIOLOGY & IMAGING SPECIALISTS of LAKELAND
Location: Lakeland
Posted on: October 25, 2024

Job Description:

Job Title: Radiologist Liaison

Job Location: Hybrid Administrative Office/Remote

Division/Department: Administration

Reports to: VP of Operations

FTE: 1.00 FTE (Non-exempt)

Job Summary:

The Communications Assistant performs a variety of clerical duties while maintaining a high level of customer service and confidentiality. Responsibilities include answering incoming calls in a professional and polite manner, contacting referring physicians at the request of the radiologist and transferring calls as needed.

Key Responsibilities:
--- Answer incoming phone calls, Physicians Office, such as:

o Addendum requests

o Stat reports

o Questions from referring offices
--- Answer incoming phone calls, Patients, such as:

o Resetting passwords

o Create patients in MedInformatix Patient Portal
--- Triage incoming calls for IT issues; convert issues to tickets, escalate to individuals or teams as necessary
--- Perform password resets and unlock accounts for multiple systems
--- Relay messages to RAD groups via text for doctors when appropriate
--- Run a Completed Exam Report in MedInformatix verify unread exams. Contract radiologist for completion
--- Resend failed fax reports to referring physician office; forward a fax 2nd fail to Medical Records department
--- Update report status in Clario
--- Clario Lists for radiologists for missing images and image requests
--- Push LRH referring orders as required to LRH PACS
--- Communicate Manatee Memorial physicians with STAT/Immediate findings
--- Message radiologists for report addendums and image uploads in PACS system
--- Perform other related duties as assigned

Onsite responsibilities (day shift only):

Reception duties

Welcome visitors and notify appropriate staff of their arrival.

Receive incoming packages and distribute accordingly

Run outgoing mail

Prepare patient letters for mailing

Prepare patient files for Cancer and Hepatobiliary conference as needed

Pint daily payment log and count cash payments received form outpatient centers

Reconcile payment log and cash received

Prepare record for daily deposit

Remote responsibilities (night shift only):

Work the inbound scheduling during night shift

Review and track CT Lung Screening patients and follow-up appointments

Prepare and disseminate appropriate follow-up letter

Education and Experience:
--- High school diploma required
--- Medical terminology preferred
--- EMR experience preferred

Skills & Qualifications:
--- Clerical skills with 3 - 5 years' experience
--- Strong written and oral communication skills
--- Ability to work independently with discretion and flexibility with a professional presence
--- Exceptional written and verbal communication skills
--- Ability to utilize multiple software applications/EMR systems
--- Strong organizational skills

Physical Requirements:
--- Ability to sit or stand for prolonged periods
--- Normal hand eye coordination and manual dexterity
--- Ability to lift up to 50 lbs.
--- Ability to distinguish letters and symbols
--- Ability to respond quickly to sounds
--- Clarity of vision at close distances (20 inches or less) and far distances (20ft or more)

Radiology and Imaging Specialists is an equal opportunity employer and values diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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