Senior Technical Support Analyst
Company: VirtualVocations
Location: Orlando
Posted on: February 4, 2025
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Job Description:
A company is looking for a Sr Technical Support Analyst to
provide technical support and customer service to clients.
Key Responsibilities
Receive and manage inbound customer/employee inquiries through
online cases and email
Troubleshoot technical issues and guide clients to timely
resolutions
Document and track issues, escalating complex cases as
necessary
Qualifications & Requirements
Proficient PC skills, specifically in Windows
1 or more years of end-user technical support experience with
customer contact
Experience using a ticketing system such as Salesforce or
Mantis
Technical customer support experience preferred
Automotive industry knowledge is a plus
Keywords: VirtualVocations, Tampa , Senior Technical Support Analyst, IT / Software / Systems , Orlando, Florida
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