Overnight Front Desk Operations Supervisor
Company: Marriott Vacations Worldwide
Location: Orlando
Posted on: October 5, 2024
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Job Description:
Hourly Rate: $24.10Shift: 3rd shift (Overnight); must be
available to work weekends and holidays.Requirement: Valid Driver's
License with a good driving record
JOB SUMMARY - -Supervise the Front Office staff to ensure excellent
owner/guest service. Actively listen and respond positively to
owner/guest questions, concerns, and requests using brand or
property specific processes to resolve issues and delight owners
and guests. Supervise other front desk associates to ensure
property coverage and prompt owner/guest service addressing their
needs in a professional, positive, and timely manner. Process all
owner/guest check-ins while confirming reservations and villa/room
assignments. Process all payment types such as room charges, cash,
checks, and credit/debit cards. Coordinate with Housekeeping to
track readiness of rooms for check-in. Anticipate and address
owner/guests' service needs. - - - - -Assist management in hiring,
training, scheduling, evaluating, counseling, disciplining,
motivating and coaching employees; serve as a role model and first
point of contact of the Guarantee of Fair Treatment/Open Door
Policy process. - - -CORE WORK ACTIVITIES -
Keywords: Marriott Vacations Worldwide, Tampa , Overnight Front Desk Operations Supervisor, Other , Orlando, Florida
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