Customer Care Representative
Company: VirtualVocations
Location: Orlando
Posted on: February 4, 2025
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Job Description:
A company is looking for a Customer Care Representative to
provide support and information to dental and vision callers.
Key Responsibilities
Assist callers with eligibility, benefit coverage, authorizations,
and claims
Provide feedback on high-level claim issues to ensure prompt
resolutions
Document call information accurately and escalate issues to
leadership as needed
Required Qualifications
High school diploma or equivalent
1-3 years of customer service experience in healthcare, call
center, banking, or retail
Basic knowledge of Microsoft Office products
Ability to work occasional overtime as needed
Experience in a virtual environment is preferred
Keywords: VirtualVocations, Tampa , Customer Care Representative, Other , Orlando, Florida
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